General Inquiries: Dolby FAQs
1. How do I obtain the Dolby logo or trademark to use on consumer products, in encoded content, or in a motion picture?
You can apply to use the Dolby logo or trademark by completing the Dolby Trademark Agreement application. Note that no fees are associated with this agreement, and the application process will take four to six weeks.
2. I need to set up my home audio system. What advice does Dolby have?
Learn how to set up your speakers for several types of channel configurations, or join the Dolby Facebook community to get advice. Additionally, check the Dolby Home Theater Buying Guide for helpful information about equipment and setup.
3. My equipment (remote control, speaker, receiver, TV, gaming device, or mobile device) is not working. What should I do?
Dolby creates and licenses audio technologies that are inside your devices, not the devices themselves. If a Dolby logo appears on your product or in the product’s user manual, then the hardware manufacturer has licensed a Dolby technology. For example, manufacturers of Blu-ray Disc™ players, DVD disc players, and A/V receivers license Dolby® Digital Plus so that you can enjoy a surround sound experience with your home theater.
For assistance with your product, please contact the retailer from whom you purchased the product, or contact the product manufacturer. You can find contact information for the manufacturer in your owner’s manual or on the company’s website. Or visit our list of support websites for some Dolby partners.
4. Where can I download an audio driver to reinstall Dolby Home Theater® v4 or Dolby Advanced Audio™ v2 on my computer?
Dolby does not have the audio drivers available for download. Every manufacturer's computer model is custom-tuned to address both general and specific mechanical constraints, so please contact your product's manufacturer to download the audio driver tailored for your computer.
If you have upgraded your operating system to Windows® 8 and need to reinstall Dolby drivers or software, you will also need to contact the manufacturer for Windows 8 compatible audio drivers.
You can find contact information for the manufacturer in your owner's manual or on the company's website. Or visit our list of support websites for some Dolby partners.
5. What is Dolby Atmos™?
Dolby Atmos is the new cinema audio format that introduces powerful new listening experiences for the movies. With Dolby Atmos, filmmakers can now precisely position and move sounds anywhere in a theatre—even overhead—to heighten the realism and impact of every scene.
Learn more about the benefits of Dolby Atmos, find a theatre near you that is equipped with Dolby Atmos sound, or find out about movies in Dolby Atmos.
For the latest information on Dolby and our technologies, follow us on Facebook.
6. I am a student or hobbyist and would like to use the Dolby logo on my project or work.
Dolby’s Licensing Program is designed for commercial enterprises that build products incorporating our technologies and then sell those products to end users. If you are creating such a product, please fill out the Dolby Trademark Agreement application.
We do not otherwise allow use of the Dolby logo.
7. My company currently does business with Dolby. How can I contact someone about my account or request support?
Log in to the Dolby Customer Portal, or email us.
8. How do I obtain a Dolby trailer or a Dolby plaque for my theater?
You can register your theater(s) and request marketing materials by completing the Dolby Surround 7.1 Registration Form.