Effective Date: January 1, 2020
This Policy describes the types of personal information we obtain when you use the Services, how we may use the information, with whom we may share it, and the choices available regarding our use of the information. The Policy also describes the measures we take to safeguard the personal information we process, how long we retain it and how you can exercise your rights and contact us about our privacy practices.
Click on one of the links below to jump to the listed section:
- Information We Obtain
- How We Use the Information We Obtain
- Third-Party Analytics Services
- Data Transfers
- Your Rights and Choices
- Other Online Services and Third-Party Features
- How We Protect Personal Information
- Retention of Personal Information
- California Consumer Privacy Rights
- Children's Personal Information
- How to Contact Us
Information We Obtain
We may obtain certain information in connection with your use of the Services.
Information You Submit
When you sign up to receive certain types of information (such as email newsletters, product software upgrades, and some licensee-related documents) or otherwise actively send us data (such as to participate in a contest or engage with a website we operate for business partners like our voice partner network), we obtain data such as your name, email address, mailing address, telephone number, login credentials, business details, and any other information you provide. This may include personal information to create an account or submitted through our surveys, registrations, reviews, and “Support” and “Contact Us” features.
If you contact us directly, we may receive additional information about you. For example, if you use our customer support tools or services, we may obtain any other information you choose to provide.
If you purchase a product from our online store, we will request that you provide name, email address, company name, billing and shipping address, phone number, and payment card details (including card number, expiration date and security code). Your payment-related details are collected and stored by our third-party payment processor on our behalf. Dolby only has access to the last four digits of your payment card and the expiration date. Your payment-related details are only used to process your order when you make a purchase from our online store.
Data Collected By Automated Means
We may automatically obtain analytics information relating to products you purchase from us, such as usage statistics, the type of devices you connect to your product, dates and times of app visits, and technical information about your product.
We also may obtain other information about you, your devices and apps, and your use of our Services, in ways that we describe at the time of collection or otherwise with your consent.
How We Use the Information We Obtain
We may use the information we obtain about you to:
- Provide and update our products and services;
- Process and fulfill claims and orders in connection with our Services and keep you informed about the status of your order;
- Personalize your experience with our products and services;
- Establish and manage your Dolby account and profile;
- Communicate about and administer our products, services, events, surveys, programs and promotions (such as by sending alerts, promotional materials, newsletters and other marketing communications, and by providing customer support);
- Facilitate your interaction with certain third-party services as described below;
- Track and understand how you use and interact with our products and services;
- Perform analytics (including market and consumer research, trend analysis, financial analysis, and anonymization and aggregation of personal information);
- Operate, evaluate, develop, manage and improve our business (including operating, administering, analyzing and improving our products and services; developing new products and services; managing and evaluating the effectiveness of our communications; and performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
- Increase and maintain the safety and security of our products and services and prevent misuse;
- Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
As required by applicable law, we use the personal information we obtain about you to comply with relevant legal requirements, carry out our contractual obligations and, as permitted by law, pursue our legitimate interests (such as managing our Services and operating, evaluating and improving our business), or we obtain consent to process personal information. We also may use personal information in other ways for which we provide specific notice at the time of collection. You are not required to provide to Dolby any of the personal information described above but, if you choose not to do so, you may not be able to receive any of the products and services described above, access certain parts of our Services, participate in our promotions, or receive information from us that you have requested. We may combine information we obtain about you (such as through our Services or from third parties) for the purposes described above.
Third-Party Analytics Services
We may use third-party web analytics tools on our Services, such as Google Analytics, Facebook, DoubleClick, Sproutsocial, Twitter, and YouTube. The vendors that administer these tools use automated technologies to collect data (such as identifiers associated with your device) to evaluate use of our Services. To learn more about Google Analytics, and how to opt out, please visit http://www.google.com/policies/privacy/partners/, or any other URL that Google may provide from time to time.
Online Tracking and Interest-Based Advertising
You may see our ads on other websites or mobile apps because we participate in advertising networks (“ad networks”). Ad networks allow us to target our messaging to users considering individuals’ interests, demographics data, and browsing context. This process also helps us track the effectiveness of our marketing efforts.
In order to provide you with tailored advertising, we may collect information about your online activities. This data collection takes place both on our Services and by certain third parties on the third-party websites and apps that participate in ad networks.
The information our ad networks may collect includes data about users’ visits to websites and apps that participate in the relevant ad networks, such as the pages or ads viewed, and the actions taken on the websites or apps. These networks also track users’ online activities across multiple websites and apps over time to build a profile of users’ online browsing and app usage activities.
Ad networks collect information through automated means, including through the use of browser cookies, Flash cookies, web beacons, device identifiers, server logs, web beacons and other similar technologies.
We do not sell or otherwise share personal information about you except as described in this Policy. We may share your personal information with (1) our affiliates and subsidiaries and (2) our service providers who perform services on our behalf, such as order fulfillment and data storage. We do not authorize our service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
When you use our Services to access or interact with third-party apps and services, we may send certain personal information to these third parties to provide you with the services you request. These third parties also may collect certain personal information directly from your devices. Please see the “Other Online Services and Third-Party Features” section below for additional information on the use of these services.
If you choose to post a product review on the Services, the content you post along with your first name and last initial will be displayed on the Services and will be viewable by other users. We are not responsible for other users’ use of available information, so you should carefully consider whether and what to post or how you identify yourself on the Services. You may delete your product reviews at any time by contacting email@example.com.
We also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; or (6) otherwise with your consent.
We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation).
We may transfer the personal information we obtain about you to the United States, which may have different data protection laws than the country in which you initially provided the information. To the extent required by applicable law, when we transfer your personal information to recipients in the U.S., we will take measures to protect that information.
If you are located outside the U.S., by submitting personal information to us, you understand that this information will be transferred to Dolby in the U.S. If you do not want your personal information transferred to the U.S., please do not submit any information to us.
If you are located in the European Economic Area (“EEA”) or Switzerland, we will comply with applicable legal requirements providing adequate protection for the transfer of personal information to recipients in countries outside the EEA or Switzerland.
Your Rights and Choices
We offer you certain choices in connection with the personal information we obtain about you. To update your preferences, correct your information, limit the communications you receive from us, or submit a request, please contact us as specified in the How to Contact Us section of this Policy. To opt out of receiving further commercial emails or to unsubscribe from Services, please contact us at unsubscribe (at) dolby.com.
You can manage how your mobile device shares certain device data by adjusting the privacy and security settings on your mobile device. Some Dolby apps allow you to opt out of the sharing of analytics data with Dolby. Please visit your app settings.
As required by law, you may have the right to (1) request access to certain personal information we maintain about you; (2) request that we update, correct, amend, erase or restrict certain personal information; and (3) exercise your right to data portability. To exercise these rights, please contact us as indicated in the How to Contact Us section of this Policy. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response. Where provided by law, you may withdraw any consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward as appropriate. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain.
We currently do not respond to “Do Not Track” signals.
Other Online Services and Third-Party Features
Our Services may provide links to other online services for your convenience and information, and may include third-party features such as apps, tools, widgets and plug-ins. These online services and third-party features may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked or embedded online services or third-party features are not owned or controlled by us, Dolby is not responsible for these third parties’ information practices.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
Retention of Personal Information
To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Policy or (2) we have another lawful basis for retaining that data beyond the period for which it is necessary to serve the original purpose for collecting the data.
California Consumer Privacy Rights
This section provides additional details about the personal information we collect from California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
Subject to applicable law, you have certain choices regarding your personal information, as described below.
- Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.
- Deletion: You have the right to request that we delete certain personal information we have collected from you.
- Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.
- Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.
If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This Statement is available in alternative formats upon request. To request this Statement in an alternative format, please contact Privacy@dolby.com
Children’s Personal Information
We recognize the importance of protecting children's online privacy. Dolby’s Services are intended for a general audience and are not directed to children. We do not knowingly collect personal information online from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will promptly delete the information from our records. If you believe that a child under the age of 13 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Policy.
This Policy may be updated periodically to reflect changes in our personal information practices. We will indicate at the top of the Policy when it was most recently updated.
How to Contact Us
If you have any questions about this Policy, or if you would like to exercise your rights, please feel free to send us an email, or write to Privacy@dolby.com, or to:
Dolby Laboratories, Inc.
Attn: Privacy – Legal
1275 Market Street
San Francisco, CA 94103-1410
Residents of the European Union may write to:
Dolby Europe Limited
Attn: Legal EMEA
4-6 Soho Square
London W1D 3PZ